Frequently asked Questions
Please read our most commonly asked questions first!
What payment methods do you accept?
We accept the following methods of payment PayPal, Visa, Mastercard and American Express.
When will I be charged?
Payment is charged immediately via Paypal.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any order inquiries which you may have.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address‚ and delivery addresses.
How long will my order take to be processed?
We do our best to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 5-7 business days.
Online Hours of Operation:
Monday-Friday: 10am – 5pm (CT)
Brick and Mortar Hours of Operation
Monday-Saturday 10am-6pm (CT)
GET STYLED: Set up a personal styling appointment with our style expert! Come in store or email us and give us your preferred date & time—we’ll handle the rest.